Experience

Work Experience

Capgemini – IT Helpdesk Associate

At Capgemini, I worked as an IT Helpdesk Associate, where I used a variety of tools and software to troubleshoot complex technical issues, from networking challenges to hardware failures. I generated daily reports based on user call data, which management used to identify team performance gaps and areas for improvement. Additionally, I reviewed the work of fellow team members to ensure adherence to quality standards, contributing to a high-performing, customer-focused support environment.

Skills used:

Independent Thinking and Problem Solving
Computer Hardware Maintenance
Tableau
Leadership
Customer Service

ADTRAN – Junior Developer

At ADTRAN, I worked as a Junior Developer, contributing to projects like memory testing, app development, and machine learning within a collaborative team environment. I gathered user feedback on program functionality, learned the codebase, wrote and maintained code, and conducted development tests. I also monitored the technical performance of internal systems, assisted with software design, and supported the development team by addressing technical requests and authoring reports, ensuring smooth project execution and continuous improvement.

The projects that I worked on included creating unit tests and fixing memory leaks within a large codebase, AI image recognition within a mobile app, and developing bash scripts.

The image below is a successful test of the model I used during my AI training which I had learn to detect Xbox controllers from different angles.

Skills used:

C++
Python
Bash Scripting
Docker
Jenkins
Git
AI
TenserFlow lite
Flutter/Dart

Data Annotations – Independent Contractor

At Data Annotations, I contributed to refining AI systems by analyzing and labeling data that directly impacts model performance. My role has often involved tasks like deciding between two AI-generated responses, choosing whether a chatbot impersonation stays true to its intended personality. I also have written both sides of AI conversations, like when users ask the AI to brainstorm ideas or craft short stories. Additionally, I help test AI systems by identifying vulnerabilities, such as attempts to trick the AI into generating unapproved content, ensuring ethical and high-quality outputs. This hands-on work directly supports the development of smarter, more reliable AI technologies.

Skills used:

Python
NumPy
Pandas
Artificial Intelligence
Prompt Engineering

Relevant Coursework

Expected Graduation Date: August 2025

Bachelor of Science in the Mathematics of Data and Computing

Mathematics:

Calculus I, II, and III
Linear Algebra
Data Analysis & Interpretation
Foundations of Analysis
Mathematical Foundations of Cryptography
Modern Algebra
Combinatorics and Probability

Computer Science:

Data Science
Data Structures
Database Systems
Principles of Cybersecurity
Systems Programming
Analysis of Algorityhms
Application Programming
Computer Organization

Skills

C/C++
Java
Tensorflow Lite/LiteRT
Flutter/Dart
Assembly
BASH

Python
SQL
R
NumPy
Pandas
Matplotlib

AWS
AI/ML
MySQL
Multithreading
LaTeX
Tableau

AGILE Software Development
Docker
Android Studio
Linux
Git
CSS